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FAQ’s

HEALTH AND SAFETY

WHAT IS HIGH NOON SALOON’S CURRENT POLICY REGARDING COVID-19?

Our venue will continue to ensure we are meeting or exceeding the latest guidelines from local government and public health officials as regulations continue to evolve. Please note that requirements and venue protocols (such as masking, testing and vaccination) are subject to change, so be sure to check the specific event page close to your event date for the latest entry requirement details ahead of arriving to the venue for your show.

 

BOX OFFICE & TICKETS

HOW CAN I BUY TICKETS IN PERSON WITHOUT SERVICE FEES?

You can purchase tickets for shows at The Sylvee, Majestic Theatre, High Noon Saloon, and Orpheum Theater in person at The Sylvee box office during the below hours.  A $2 per ticket fee may still apply for tickets purchased in person at The Sylvee box office. If tickets remain, they can also be purchased at the doors when they open night of the show.

SYLVEE BOX OFFICE HOURS

Wednesday, Friday, and Saturdays: 10AM – 3PM
+ Event days 2 hours prior to showtime – headlining act goes on stage

WHAT’S THE DEAL WITH MOBILE AND DIGITAL TICKETS? AM I STILL ABLE TO GET A PHYSICAL TICKET?

We have transitioned to using strictly digital tickets along with a lot of the music industry.

Each digital ticket will have a scannable barcode that can also be added to your smartphone’s wallet in advance so you don’t have to worry about poor cell service. NOTE: Your barcode includes technology to protect it, so you won’t be able to use screenshots or print outs. A short video tutorial can be found here.

I SEE TICKETS FOR SALE ON THIS WEIRD WEBSITE. WILL THOSE WORK?

The only authorized source for online ticket sales is Ticketmaster which can be accessed through our website www.High-Noon.com. Any other website, secondary ticket agency, or ticket broker is not a verified ticketing agent. Tickets purchased from an unauthorized website may be counterfeit, stolen, or otherwise void and may not be valid for admission to the event.

CAN I PURCHASE TICKETS AT THE BOX OFFICE DURING THE PRESALE WITH THE CODE?

Presales that happen before the general onsale are available online only.

I BOUGHT TICKETS, BUT NOW I CAN’T MAKE IT. CAN MY FRIEND USE MY TICKETS?

To transfer tickets to someone else, please log into your Ticketmaster app or contact the point of purchase directly. The box office cannot transfer the names on tickets purchased through third party sites, tickets won through giveaways, or any names on a guest list.

I PURCHASED VIP TICKETS THAT INCLUDE EARLY ENTRY.  WHAT TIME SHOULD I ARRIVE?

Generally, artists have a team that handles their VIP program and will send out the timeline of events the week of the show.  If you feel you didn’t receive this email please check your purchase confirmation email for a customer service contact to get more info.

I THINK I’M ON THE GUEST LIST?

To check in as a guest, please present your valid Photo ID when you arrive at the venue on the day of the show (the name on the Photo ID will need to match the name on the guest list). To avoid any confusion, we recommend double checking with your contact the day before the show to eliminate any miscommunication the night of.

CAN I REFUND MY TICKETS?

All ticket sales are final. Tickets will only be refunded if an event is canceled. Show times and support acts are subject to change without notice. In the event that a show is canceled, refunds are available at the point of purchase. For online purchases, refunds will be issued automatically to the card on which the tickets were purchased.

If a show is postponed or rescheduled, you will have 30 days from the announcement of the new date to request a refund.

I WANT TO BRING MY CHILD TO A SHOW.  DO THEY NEED A TICKET?

Our policy is children age 2 and under in arms do not need a ticket. Occasionally specific shows might have individual policies which would supersede our venue policy.  These instances would be indicated on the ticket link.  We also strongly recommend a form of protective ear covers to protect your kiddo’s sensitive ears. Any guests under 18 years of age must be accompanied by a parent or legal guardian at all times unless the show is listed as “All Ages”. If you have any further questions on this, please contact info@high-noon.com

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I HAVE A SPECIFIC QUESTION ABOUT MY TICKET. WHO CAN I CONTACT?

For specific ticking needs please contact our box office during their business hours at 608-709-8157 or email info@high-noon.com

 

GIFT CARDS & MERCH

DO YOU SELL GIFT CARDS? WHAT CAN I USE MY GIFT CARD FOR?

You can purchase gift cards in person at The Sylvee’s box office during their business hours or on our website’s Merch Store.

Gift cards are redeemable in person at The Sylvee’s box office for tickets to shows at any of our venues in town – The Sylvee, Majestic Theatre, High Noon Saloon, and Orpheum Theater. You can also use them for beverages at the show. Check your gift card balance HERE.

 

PLANNING YOUR VISIT

WHAT BASIC INFORMATION SHOULD I BE AWARE OF BEFORE COMING INTO THE VENUE?
  • Please arrive early to the venue to allow enough time for you and your guests to move through the queue and enter the venue.
  • Prior to entering the venue, guests will be searched (wand or walk through metal detection and/or pat-downs) to ensure that none of the restricted items enters the building.
  • We suggest you leave valuable and unnecessary items at home.
  • You may be asked to empty your pockets of all items so that they can be examined.
  • All alcohol and narcotic laws will be strictly enforced.
  • We reserve the right to refuse entry to anyone. If you see something that concerns you, please say something to our management or security so we can ensure the best experience possible.
CAN I BRING MY BAG TO THE SHOW?

Bags (max size 12″ x 6″ x 12″) are allowed and will be searched upon entry. Exceptions will be made for necessary medical equipment and bags for nursing mothers. We encourage you to pack light with only the necessities to make the entry process as smooth as possible.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We are a cashless facility meaning that we are unable to accept cash as a form of payment. 

• Our Box Office will only accept credit and debit.

• Our Bars will only accept credit, debit, Apple Pay, and Google Pay.

Please note that artist merchandise sales are separate and may still accept cash.

DOES THE HIGH NOON HAVE ACCESSIBILITY ACCOMODATIONS?

Yes! There is a ramp to get up to our patio and venue entrance. Once inside, the main floor is accessible for wheelchairs and other mobility devices. If you need special assistance or accommodations, please contact our Venue Manager at matthew@high-noon.com.

WHAT TIME DO DOORS OPEN?

As a general rule, doors open for the show one hour before the advertised show time. Occasionally an artist will need extra time for set-up and sound check, and this could briefly delay the time we open the doors. Please check the event listing for door times for each specific show.

WHAT IS NOT ALLOWED IN THE VENUE?
  • No guns, knives, weapons, pepper spray, projectiles of any kind, or any other item that could be used to inflict harm.
  • No replica weapons.
  • No drugs, drug paraphernalia or illegal substances of any kind.
  • No outside food or drinks – cans, bottles or coolers.  This also includes empty water bottles.
  • No personal video cameras, Go-Pros, selfie sticks, drones, masks or laser pointers.
  • No professional audio, video, or audio recording equipment – (including detachable lenses, tripods, zooms or commercial use rigs)
  • No unsealed liquids or gels of any kind.
  • No jewelry or clothing that could inflict harm.
  • No backpacks or large bags over 12″x6″x12″, Camelbacks or Bota bags.
  • No stuffed animals, toys, lawn furniture, fireworks, or umbrellas.
  • This list of prohibited items is not inclusive and subject to change at the discretion of venue management and security.

Zero Tolerance for Drug Use or Possession
The use or possession of any illegal drugs will not be tolerated anywhere inside or outside the venue and will be cause for ejection without refund.

CAN I SMOKE / VAPE IN THE VENUE?

No, smoking / vaping is not permitted in the venue.

DO I HAVE TO PAY A COVER CHARGE FOR YOUR PATIO?

Our outdoor patio shows are free-of-charge! Drinks will be available to purchse.

WHERE ARE YOU LOCATED?

High Noon Saloon is located at 701 East Washington Ave a block west of The Sylvee. Access to our parking lot and venue is at the back of the building off of Blount Street. We are about a 10 minute walk from Capitol Square.

WHERE CAN I PARK?

The South Livingston Street Garage is located a block east of the High Noon Saloon at the corner of Livingston and Main Streets. Out of consideration for our residential neighbors, parking on neighborhood streets north of East Washington Avenue is strongly discouraged. Free on-street parking is available in non-residential areas near the High Noon Saloon.

You can also visit the City of Madison Parking Utility website for a list of all downtown parking garages and lots.

ARE YOUR SHOWS ASSIGNED SEATING OR GENERAL ADMISSION?

Almost all of our shows are standing room general admission. There are tables and chairs in our balcony that are available on a first-come, first-served basis.

DO YOU HAVE A COAT CHECK?

We are not currently offering coat check.

CAN I BRING A POSTER TUBE IN THE VENUE?

Yes.

DO YOU HAVE AN AGE RESTRICTION?

A majority of our shows are 18+, although occasionally a show is restricted to 21+. Minors are welcome to attend any of our shows, no matter the age limit, when accompanied by a parent or legal guardian. Please check our calendar for age restrictions on specific shows and events.

CAN I BRING A CAMERA TO THE SHOW?

Patrons are allowed to bring in a SMALL personal camera. Professional cameras, or anything with a detachable lens is not allowed without a photo pass from the artist. Please note that permission to take photos is at the discretion of the artist. Flash photography is not permitted.

IS THERE AN ATM AVAILABLE?

Yes there is an ATM available at the venue.

DO YOU HAVE A LOST AND FOUND?

If you left an item at the High Noon Saloon please call our box office at 608-709-8157 during their business hours or send us an email at info@high-noon.com and we can check to see if it was turned in.  Items are kept in the venue for 2 weeks after the event and then donated to local charity.

DO YOU SERVE FOOD?

No, we do not, but there are several restaurants very close by (including The Brass Ring which is located in the same building and shares our patio)

IF I LEAVE CAN I COME BACK IN?

Re-entry is permitted with your original ticket and wristband. You will recieve your wristband upon entering the venue. If you are re-entering the building, you will need to go through the security checkpoint again.

SAFETY AND MEDICAL

High Noon Saloon is dedicated to providing a safe environment. Security staff will be present throughout the entire event. The security staff will be available to assist you with any needs including any medical requests.

 

RENTING THE HIGH NOON SALOON

IS THE HIGH NOON SALOON AVAILABLE FOR SPECIAL EVENTS?

Yes, we would love to host your event! Wedding receptions, business events, holiday parties – you name it! The High Noon Saloon is a beautiful space for many special occasions. Please visit our Venue Rental Page for more information.

DONATION REQUESTS

WHERE CAN I INQUIRE ABOUT A CHARITABLE DONATION REQUEST?

If you’re interested in requesting a charitable donation, please fill out this form.