fbpx

COVID-19

UPDATED 3/18 at 6:06 PM

At the direction of state and local government, and in an abundance of caution we are working to reschedule/postpone all events through March 31 at The Sylvee, The Orpheum Theater, Majestic Theatre and High Noon Saloon. Sylvee box office hours will also be closed during this time. Further updates on rescheduled dates and cancellations are forthcoming. Patrons who purchased tickets during this time frame will be notified by email with additional information. Updates can also be found on the respective venue social media channels.We appreciate your understanding and patience as we do our part to keep Madison healthy, and we look forward to seeing you in our venues again very soon.

FAQs

IS A PARTICULAR SHOW CANCELED / RESCHEDULED?

We are actively working to reschedule as many shows on our immediate calendar as possible.  As information for each show is finalized we will be updating our website, posting in the Facebook event, as well as emailing ticket buyers.  Please check those areas for the most recent information.

I SAW [INSERT BAND] POST ON THEIR INSTAGRAM THAT THEIR TOUR IS POSTPONED, BUT I DON’T SEE IT ON YOUR WEBSITE.  DO YOU HAVE A NEW DATE YET?

All tickets purchased for the original show date will be honored at the rescheduled date, and no further action is required at this time. While your event has been postponed, a rescheduled date has not yet been announced. We are working diligently with the artist team to reschedule, and we encourage you to keep an eye out on our socials and/or your email for more information. In the meantime, please hold onto your ticket as it will be honored for the rescheduled date.  Thank you for your patience and understanding.

WHEN A SHOW GETS RESCHEDULED WILL THE TICKETS I ALREADY PURCHASED STILL BE VALID?

All tickets purchased for the original show date will be honored at the rescheduled date, and no further action is required at this time. 

A SHOW GOT POSTPONED AND I DON’T SEE A RESCHEDULED DATE, YET?  

All tickets purchased for the original show date will be honored at the rescheduled date, and no further action is required at this time. While your event has been postponed, a rescheduled date has not yet been announced. We are working diligently with the artist team to reschedule, and we encourage you to keep an eye out on our socials and/or your email for more information. In the meantime, please hold onto your ticket as it will be honored for the rescheduled date.

A SHOW GOT RESCHEDULED AND I CAN NO LONGER MAKE THE NEW DATE. CAN I GET A REFUND?

All tickets purchased for the original show date will be honored at the rescheduled date, and no further action is required at this time.

A SHOW GOT CANCELED. HOW CAN I GET A REFUND?

If your show was cancelled, your money will be refunded including fees (except UPS or InStore Pickup if applicable).  It should post to your account within 21 business days.   No further action is required at this time. Refunds for cancelled shows will go to the customer who originally purchased the tickets. Our venues are currently closed, including the box office, but please hold onto your tickets and we will re-address customer service requests upon re-opening.  Thank you for your patience and understanding.

I BOUGHT A TICKET FROM SOMEONE ELSE / OFF A THIRD PARTY WEBSITE AND NOW THE SHOW IS CANCELED.  CAN I GET A REFUND?

If you purchased or transferred your tickets from a 3rd party website or individual, they will be the ones that will receive the refund if a show is canceled and refunds are automatically issued.  Please reach out to the website or individual you purchased or transferred your ticket from for more information.

ARE YOUR BOX OFFICE HOURS AFFECTED?

Our box office will be closed until March 31 at which time we will reassess the situation.  If you have a physical ticket that you need a refund for you can bring it back to our box office once it reopens in the near future.